A- Powered Content Moderation

Comply with DSA rulers

A tool that automatically monitors and moderates content on social media and websites, eliminating inappropriate or harmful content. This has become an essential tool following the introduction of the Digital Services Act (effective from 17th February 2024).

Compliance with the Digital Services Act
  • Applies to websites allowing publication of user-sourced content (if not merely ancillary).
  • Must comply with obligations to counter illegal content such as false information, propaganda, hate speech, harassment, and child sexual abuse.
  • Must respond promptly to such content and allow users to flag it.
  • Must preserve freedom of expression.
Enhanced Content Moderation Features
  • Digital platforms must employ content moderation tools.
  • Tools must include capabilities to challenge content removal or access restriction decisions.
  • Each instance of content removal must be justified and recorded in the company’s database.
Advanced Compliance and Reporting Capabilities
  • Monitors new user-generated content based on customer rules.
  • Marks content to be erased if it does not comply with the rules, or erases it automatically.
  • Provides rationale for content decisions, facilitating appeals in compliance with another Digital Services Act obligation.
Businces case

Bankier.pl

Bankier.pl, a leading financial forum moderated by Bonnier, with about 70,000 registered users, struggles with the overwhelming volume of daily content, mostly contributed by unregistered users.

Problem Statement
‍Moderation Challenges
The moderation team is overwhelmed by the need to manually handle spam, offensive language, off-topic content, personal data, and illegal threats.
High Volume of Posts
Bankier.pl receives approximately 300,000 posts per month, with 87% contributed by unregistered users.
Solution Overview
AI-Based Moderation Tool
Developed by Techlab.ee, this tool automatically analyzes forum posts against regulations to decide on their appropriateness.
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Detailed Scrutiny
Each post, identified by a unique ID and associated details, is evaluated by the AI for compliance, providing a decision rationale to enhance transparency and permit appeals.
Key Features of the AI Moderation Tool
‍Balanced Moderation
The tool assesses potential regulatory breaches and argues hypothetically in favor of the post before making a final decision.
‍Transparency and Appeal
Delivers verdicts with explanations, allowing users to understand and contest AI decisions.
Regulatory Compliance
‍Aligns with the Digital Services Act, ensuring that all moderation adheres to legal standards.
Anticipated Benefits
Enhanced Interaction Quality
‍Swift identification and removal of inappropriate content improve forum interactions.
‍Reduced Workload for Human Moderators
Automating initial screening allows moderators to focus on complex tasks requiring human insight.
‍Cost Efficiency
Reduces moderation costs significantly, with the tool costing approximately $0.0019 per post, leading to a monthly expense of around $570.
‍Operational Optimization
‍Continuous learning capability of the AI system enhances efficiency over time, optimizing moderation efforts and further reducing costs.
Business Opportunity Expansion
Lower moderation overheads open up potential for new business initiatives.
Financial Implications
Cost-Effectiveness
At $0.0019 per post for a forum generating 300,000 posts monthly, the tool is both affordable and efficient in reducing overall moderation expenses.
Conclusion
Implementing the AI moderation tool provides Bankier.pl with a robust solution to manage content effectively, ensuring compliance with regulatory requirements and enhancing the overall forum environment, while also positioning the forum to explore new strategic opportunities.

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